I helped document and design the UI for the Inflight Entertainment system for the fleet of new A380 Airbus planes deliverd to Qantas Airways.

Year: 2006
Tasks: User Interface Design, eCommerce QANTAS A380 - Inflight Entertainment

•    In 2005 Qantas had ordered its first three Airbus A380’s and engagedme as well as designers to develop the inflight entertainment (IFE) system for the aircraft. The design team conducted a usability evaluation plan and user research for the entire cabin. This comprised economy and business cabins, the first class suites designed by Marc Newson, and the crew panel and PDA. Interactions were evaluated for both touch screen and hand controls, as well as screen size, distance from seat to screen and suite controls for first class passengers. The IFE was developed in Flash, and reflects the technical limitations of the aircraft and the software capabilities of the time.  

•    The Challenge: Create an interactive touch screen environment capable of the following:
•    Pre Ordering of Meals, Drinks, Newspapers and other cabin needs. Preselection of Audio playlists. Passenger Service Recovery via Air to Ground communications. Electronic Passenger Information Lists Delivery to Aircraft. Electronic Forms. Arrival and Connecting Gate Information on board aircraft. Duty Free. Maintenance Management. Designing the system with first class in mind was very difficult, as Qantas has a policy of not contacting these customers for such purposes. Design with the users in mind, without actually talking to your users or seeing the environment they'd be in.
•     The Solution:
•    Seat mounted touch screens and PDA's Full feature flash video player. Content management system. UI designs. Full reporting and analytics

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Qantas A380 'iQ'